Refund Policy

1. Overview

KlipflowAI works as a token wallet. You top up through Paystack, the tokens are added to your wallet, and each thing you make is paid for in tokens at the price shown before you press the button. This policy explains when tokens come back to your wallet automatically, when money can be refunded, and how subscription plans are handled where they are offered.

2. Automatic Token Refunds

You do not need to ask for these. The tokens go straight back to your wallet:

• A generation the AI provider refuses (for example, for its content rules).
• A generation that fails or never finishes at the provider.
• In a series episode or storyboard, every clip or picture that could not be made, even when the rest were.

A result that was delivered is not refunded because you would like a different take. You can redo it for the price shown on the button.

3. Top-Ups

Top-ups are non-refundable once the tokens are in your wallet, except where:

• You were charged twice for the same top-up because of a fault on our side.
• Your payment went through but the tokens never reached your wallet. Most payments are credited within minutes and we check every pending payment with Paystack automatically; if yours has not appeared within 24 hours, contact us and we will either credit it or refund it in full.
• The payment was not made by you (subject to investigation).

Please contact us within 14 days of the charge. Free sign-up tokens have no cash value and are never refunded as money.

4. Subscription Plans

Where a subscription plan is offered, new subscriptions have a 7-day refund window from the first payment:

• Only first-time subscriptions qualify. Renewal charges are non-refundable.
• If more than half of the plan's tokens have been used, a partial refund may be issued at our discretion.
• You may cancel at any time; the plan stays active until the end of the period already paid for, and cancelling does not by itself trigger a refund.

5. Not Refundable

• Tokens already spent on a result that was delivered.
• Accounts closed for breaking our Terms of Service.
• Purchases made at a promotional price, unless the promotion said otherwise.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your registered email address
• Date of purchase
• Order or transaction ID
• Reason for the refund request

Contact us at: support@klipflowai.com

We aim to respond to all refund requests within 3-5 business days.

7. Refund Processing

Approved refunds are paid back through Paystack to the original payment method within 5-10 business days, depending on your bank or card issuer. KlipflowAI is not responsible for delays caused by financial institutions.

8. Disputes & Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may result in account suspension. We are committed to resolving all genuine disputes fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us: